Frequently Asked Questions

Feel free to contact us if you still have questions

General Questions

Where is the BELLINTERNO head office

Our Head Office and Warehouse is located in warm and sunny Miami, Florida.

BELLINTERNO
1111 Brickell Ave.
10th Floor
Miami, FL 33131

Where do we ship from?

All of our products are shipped from our Miami, Florida location.

Where do you ship?

We ship worldwide, offering the best and most efficient shipping rates.

Do you offer financing?

Yes. We offer pay-by-installments with Affirm, allowing you to finance your purchase into several different payment plans. Apply and select this options at checkout to see if you qualify.

You can get full details about AFFIRM here: https://www.affirm.com/how-it-works

*Please note that financing is only available on Panorama Machines, Diffusers, Candles, Accessories, one-time Scent Oil purchases and Gift Sets.

**It is NOT available for subscriptions to our Scent Oils.

What is your return and exchange policy?

We offer a 30-day return policy on select products. You can read our complete return policy here. You can submit a return request online by navigating to My Account – Orders and selecting Return inside the order. You can also contact us at returns@bellinterno.com or call us at +1 (888) 851-9705 for assistance with your return or exchange.

Where do I send my return?

Please review the Returns & Exchange Policy for more detailed information prior to sending any products back.

BELLINTERNO
ATTN: RETURNS
1111 Brickell Ave.
10th Floor
Miami, FL 33131

Do you offer gift cards to purhcase?

Yes, gift cards are available for purchase: Click here to select your desired amount.

Do you offer wholesale?

Please contact us at wholesale@bellinterno.com for more information.

Do you offer price adjustments?

BELLINTERNO does not offer price adjustments.

Where can I find your Terms and Conditions?

You can read our complete Terms and Conditions here.

What are your Terms and Conditions for Sales and Promotions?

Sales and promotions are run for a limited time only. Certain products may not be eligible for sales and promotions. Each order placed is eligible for only one promotion at a time and can not be combined with other promotions. During sales periods, customers will not be able to use discount codes at checkout. BELLINTERNO does not offer price adjustments.

When do my BELLINTERNO points expire?

BELLINTERNO Points expire after one-year from the date they were acquired. You can access your rewards points by clicking here. This section of your account will also provide a detailed date of when your points will expire. We also send our a number of emails with a reminder that your points are about to expire so you don’t miss any savings.

Fragrance

Can I use your oils in ultrasonic water diffusers?

Our scents come in two different formulas. (Diffuser Scents & Panorama Scents)

Diffusers Scents can not be used in Ultrasonic Water Diffusers.

Panorama Scents are designed to work best with Panorama Cold Air Diffusion Machines but can be used with ultrasonic diffusers.

However we only recommend using these scents with our Panorama Collection as they transform pure aroma oil into air without water or heat, preserving all the natural benefits.

What ingredients do you use?

Our scents are free from parabens, sulfates, glycols, petrochemicals, synthetic colors, and other additives.

What benefits do your scents have?

Our fragrances are fantastic for enhancing environments and ambiance by creating a specific mood. Whether you are seeking uplifting, invigorating, soothing or just pure luxury, our custom curated collection of essential oils and aroma oil blends ensure there is a fragrance to suit your every mood.

Are your fragrances safe for pets?

Yes. All of our fragrances are created in a laboratory setting where all the harmful ingredients are removed, making it pet friendly.

Do you have a subscription service?

Yes, you can subscribe and save up to 15% on your selection of fragrances, choose your delivery frequency, modify/cancel at any time. You can find this option on select product pages prior to adding to your shopping cart.

Diffusers

Do you have instructional videos?

Yes we have video tutorials for all of our diffusers:

What is a Nebulizing Diffuser?

Each of our fragrance nebulizers uses cold-air diffusion technology to release nanoparticles into the air that leave behind no residue. The Panorama scent diffusers use a combination of 100% essential oils and filtered air from your space. This technology preserves the integrity of our Panorama Scenting Oils to deliver pristine, evenly distributed fragrance without using heat or diluting the oils in water or alcohol.

What are the benefits of Panorama Diffusers compared to Ultrasonic water diffusers?

Panorama Diffusers are safer and cleaner to use. The Panorama machine preserves more of the essential oils therapeutic properties. The most prominent features of the Panorama Diffuser is longer lasting and consistent scenting. The Panorama diffuser also uses less oil compared to Ultrasonic Water diffusers.

Are your diffusers compatible with my phone?

Yes, our entire Panorama Collection scent diffusers can connect with your iOS and Android device via Bluetooth or, WIFI using our mobile application on the APP STORE or GOOGLE PLAY STORE.

Where can I find my diffuser manual?

The diffuser manuals can be found on the